Secondary ticketing websites: guidance for business
Official UK government guidance (February 2018) for any business that resells event tickets using an online platform, covering consumer protection obligations under Part 3, Chapter 5 of the Consumer Rights Act 2015, including information disclosure requirements for secondary ticketing facilities.
Secondary ticketing websitesguidance for business - GOV.UK
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Guidance
Secondary ticketing websitesguidance for business
Guidance for businesses on the online resale of tickets for entertainment and sporting events.
From:
Department for Business and Trade
and
Department for Business, Energy & Industrial Strategy
Published
30 September 2015
Last updated
15 February 2018
—
See all updates
Documents
Consumer Rights ActSecondary Ticketing - guidance for business
PDF
,
194 KB
,
16 pages
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Details
This guidance is for any business that resells event tickets using an online platform, as well as all online platforms themselves (including social media) through which tickets can be resold. These measures relate to the online secondary ticketing marketplaces where tickets for sporting, recreational and cultural events are resold.
It sets out:
the information to be provided when a ticket is offered for resale
the protections that will apply to the resale of tickets
the duty to report criminal activity
Further guidance can be found on the
business companion website
.
Updates to this page
Published 30 September 2015
Last updated 15 February 2018
+
show all updates
15 February 2018
Updated to reflect the new rules requiring sellers to provide more information to purchasers. This comes into force on 6 April 2018.
30 September 2015
First published.
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