Reforming aviation consumer policy: protecting air passenger rights
Proposes reforms to the Civil Aviation Authority's consumer enforcement powers as well as consumer dispute resolution, fight delay compensation and accessible air travel.
Opened
31 Jan 2022
Closed
27 Mar 2022
↓
Linked documents
- Consultation Outcome Response to the aviation consumer policy reform consultation
- Consultation Outcome Ymateb i’r ymgynghoriad ar ddiwygio polisi defnyddwyr hedfanaeth
▤ Verbatim text from source document
We are seeking views on reforming aviation consumer policy on a range of air passenger rights issues.
The proposals include:
- increasing the enforcement powers of the UK’s aviation regulator, the Civil Aviation Authority
- mandatory alternative dispute resolution for all airlines
- changes to compensation for delays and cancellations
- more accessible air travel
The aviation consumer policy seeks to ensure that the rights of passengers travelling by air are better protected and that enforcement of existing rights is strengthened.