Improving access to delay compensation
Proposals for a delay compensation licence condition for rail passenger services.
Opened
30 Jun 2020
Closed
28 Aug 2020
▤ Verbatim text from source document
Proposals to improve access to delay compensation through a new licence condition, code of practice and 3rd-party intermediary code.
The Office of Rail and Road’s (ORR) proposals for this delay compensation code of practice were designed to tackle the key barriers: awareness and ease of process. It also set requirements on monitoring, reporting and continual improvement.