Government Digital Strategy: action 2 - service managers
An outline of how each government department is carrying out action 2 of the Government Digital Strategy.
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The Government Digital Strategy commits each government department to carrying out 16 actions.
Action 2 is that services handling over 100,000 transactions each year will be redesigned, operated and improved by a skilled, experienced and empowered service manager.
Read a case study about redesigning digital services.