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Consultation Outcome Published 6 Sep 2016 Department for Transport ↗ View on GOV.UK

Rail, aviation and maritime: applying the Consumer Rights Act

Seeks views on a proposed exemption under certain provisions of the Consumer Rights Act 2015 for the rail, aviation and maritime sectors.

Opened 29 Oct 2015
Closed 30 Nov 2015
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▤ Verbatim text from source document

The Department for Transport is proposing to seek an exemption under certain provisions of the Consumer Rights Act 2015 (services chapter) for the following sectors:

  • aviation
  • maritime
  • rail

The exemption relates to compensation arrangements for customers when services are delayed or cancelled or in cases of denied boarding.