Weekly performance national business centre updated 13 May 2026
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▤ Verbatim text from source document
| Process to be completed | Number of working days before processing begins |
|---|---|
| Issue of new claim on paper | 5 |
| Issue of new claim electronically | Automated online issue |
| Help with fees New application | 11 |
| Acknowledgement of service paper | 4 |
| Acknowledgement of service (online) | Day of receipt |
| Defence and /or counterclaim before issuing the directions questionnaire on paper | 5 |
| Defence and /or counterclaim before issuing the directions questionnaire (online) | Day of receipt |
| Processing a directions questionnaire | 5 |
| Entering judgment (manual request on paper) | 10 |
| Entering judgment (online) | Automated online issue |
| Correspondence received via paper / email | 0 |
| Application by consent - end to end process | 11 weeks |
| General application | 27 |
| Drawing of Order following referral to Judge | 6 |
| Time from referral to judge to making order | 48 |
| Writs of Control | 5 |
| Help With Fees Retrospective application (Note once approved refund can take 5-10 working days to show on your account) | 7 |
| Low Value Road Traffic Accidents | 4 |
| Issue of charging order application | 10 |
| Drawing final charging orders | 10 |
| Issuing attachment of earnings application | 3 |
| N56 statement of means | 2 |
| Issuing Warrant of control paper | 8 |
| Issuing warrant of control (online) | Automated online issue |
| Transferring file to a local court from date of order /notice of transfer | 10 |
| Average Speed of call answer over the last month | 25 minutes 30 seconds |