Strengthening consumer redress in housing

This consultation seeks views on redress for consumers of housing. It covers the following issues:

• the current complaints and redress landscape, how it is working and if more can be done to improve it
• what standards and services should be expected of a redress scheme/an ombudsman
• how to fill the existing gaps between current services
• whether a single ombudsman service is needed to simplify access to redress across housing, and if so, what form that should take and what its remit should be