Review of the CAA’s two approved ADR schemes and of the experiences of consumers using ADR

Note - On 6 April 2026, new provisions in the Digital Markets, Competition and Consumers Act 2024 (DMCCA) on Alternative Dispute Resolution (ADR) came into effect and replaced the ADR Regulations 2015. The CAA is now reviewing its ADR policy documents in light of the DMCCA and will consider what, if any, changes will need to be made to this page as part of its review. Aviation consumers can continue to take their unresolved complaints to the two ADR schemes – AviationADR and CEDR. Third-party review of CAA Approved Aviation Alternative Dispute Resolution (ADR) Schemes At a glance The UK Civil Aviation Authority (CAA) commissioned a third-party to review the two approved aviation Alternative Dispute Resolution (ADR) schemes — AviationADR (AADR) and Centre for Effective Dispute Resolution (CEDR). The review, by Dr Gavin McBurnie, examined how well the schemes support consumers who escalate aviation disputes, and assessed whether the schemes demonstrate the required expertise to handle th