37. We accept this recommendation. A duty of candour has been introduced. 38. A lack of openness and honesty at Morecambe Bay was a fundamental cause of both the distress of the families, and of the

37. We accept this recommendation. A duty of candour has been introduced. 38. A lack of openness and honesty at Morecambe Bay was a fundamental cause of both the distress of the families, and of the inability of the Trust to learn from serious incidents. At a regulatory, provider and professional level action is being taken to increase the involvement of patients/relatives in investigation of serious incidents. 39. All providers must now comply with a new legal requirement for openness – the duty of candour – as a condition of their registration with the Care Quality Commission and hence a condition of their providing care. Providers must now inform patients where there has been a significant failure in their care or treatment and set out what further enquiries will be undertaken into the incident and to inform patients of the outcome of such enquiries. Registered providers must also seek and act on feedback from patients in order to improve services. We believe that these