Putting consumers first: empowering and protecting energy consumers
Our plan to empower and protect retail energy consumers, through increased competition and transparency and enhanced consumer protection.
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This plan sets out how the government aims to empower and protect consumers in the retail energy market, increasing transparency and competition, and enhancing consumer protection.
It includes:
- the development of a new smart metering code of practice
- investigating how to make it easier for consumers to compare energy prices between different offerings and tariffs
- working with Ofgem on the publication of a wider range of supplier performance data