The Treasury informed us that a lot of work had been commissioned, from both government and outside government, to understand how rapid changes in the cash system were impacting on those still reliant on cash. This work indicated that 2 million people are mostly using cash for their payment needs and that it is the elderly and disadvantaged who tend to be disproportionately reliant on cash.19 Research commissioned by the PSR suggested that around 30% of people have quite a strong preference t...

The Treasury informed us that a lot of work had been commissioned, from both government and outside government, to understand how rapid changes in the cash system were impacting on those still reliant on cash. This work indicated that 2 million people are mostly using cash for their payment needs and that it is the elderly and disadvantaged who tend to be disproportionately reliant on cash.19 Research commissioned by the PSR suggested that around 30% of people have quite a strong preference to use cash, with 5 10 Q 65; C&AG’s Report, para 17 and Figure 4 11 Q 49; C&AG’s Report, para 15 12 Qq 48, 70; C&AG’s Report, Figure 4 13 Q 58 14 Financia Type: conclusion | Number: 8 | Response status: not_addressed Government response: The government agrees with the Committee’s recommendation.