Consultation on the introduction of tenant satisfaction measures
The TSMs will apply to all social housing landlords, including local authorities, housing associations and other registered social housing providers.
- Open Consultation Consultation on the introduction of tenant satisfaction measures (accessible version)
- Open Consultation Tenant satisfaction measures: what we are proposing and how to have your say - summary (accessible version)
- Open Consultation Annex 1 - Draft TSM Standard (accessible version)
- Open Consultation Annex 2 - Draft TSM technical requirements (accessible version)
- Open Consultation Annex 3 - Draft TSM survey requirements (accessible version)
- Open Consultation Annex 4 - Draft guidance about the submission of TSM data to the regulator (accessible version)
- Open Consultation Annex 5 - Draft TSMs in the Social Housing White Paper (accessible version)
- Impact Assessment Annex 6 - Draft regulatory impact assessment (accessible version)
- Impact Assessment Annex 7 - Draft equality impact assessment (accessible version)
- Open Consultation Annex 8 - TSM consultation questions (accessible version)
- Other Annex 9 - Statutory consultees (accessible version)
- Policy Paper Tenant Satisfaction Measures - Summary of RSH requirements (accessible)
- Policy Paper Annex 3: Tenant Satisfaction Measures Standard - from 1 April 2023 (accessible)
- Policy Paper Annex 4: Tenant Satisfaction Measures - Technical requirements (accessible)
- Policy Paper Annex 5: Tenant Satisfaction Measures - Tenant survey requirements (accessible)
- Guidance Annex 6: Tenant Satisfaction Measures - Guidance on the submission of data to the regulator (accessible)
- Impact Assessment Annex 7: Tenant Satisfaction Measures - Regulatory impact assessment (accessible)
- Impact Assessment Annex 8: Tenant Satisfaction Measures - Equality Impact Assessment (accessible)
- Analysis Annex 1: Numerical analysis of individual question responses (accessible)
- Written Evidence Annex 2: List of respondents (accessible)
The Regulator of Social Housing is seeking views on its proposals for tenant satisfaction measures which are part of implementing changes to consumer regulation set out in the Government’s ‘The Charter for Social Housing Residents: Social Housing White Paper’
This page includes the:
- consultation document with draft TSMs
- summary of the consultation
- easy read version of the draft TSMs
- draft consumer TSM Standard
- draft Technical and Tenant Survey Requirements
- draft guidance about the submission of information to the regulator
- draft regulatory and equality impact assessments
- consultation questions
- a list of statutory consultees
The measures would provide data about social housing landlords’ performance and the quality of their services to help tenants hold their landlord to account and help RSH in its future consumer regulation role.
We look forward to hearing from landlords, tenants and anyone with an interest in social housing.
To help ensure a wide range of people are able to participate in our consultation, we have published an easy read version of the draft TSMs. This document has been created with specialist support and reviewed by people who use easy read documents. If you need an alterative format for any of our documents, please contact enquiries@rsh.gov.uk